Shipping policy

Processing time is the time it takes to process your order. Please allow 7-14 business days to process your order. 

 

Shipping is the date, 7-14 business days after your order is placed, in which your order is shipped. When upgrading to expedited shipping, this does not affect the processing time and only applies to the shipping class you have chosen at checkout.

 

Domestic Orders

Domestic orders over $200 receive free standard shipping via USPS. 

 

For orders under $200, shipping is calculated based on delivery address at check out. 

 

On all orders, regardless of paid or free shipping, you may upgrade to Priority or Express shipping at checkout. Please note, shipping upgrades do not expedite processing time. 

 

International Orders

Shipping for international orders will be calculated at checked based on weight, country of delivery, and delivery speed. By placing an order with The Zen Company, you agree that you are responsible for any extra taxes and/or charges charged by international agencies. 

 

Domestic Deliveries:

Once shipped, you will receive a tracking number via email to track your order. During normal operations, your order should reach you in 2-5 business days from shipping date. Please allow extra delivery time during holiday peak times. 

 

USPS Disclaimer: USPS has experienced delivery delays and routing changes since COVID-19. By placing an order with The Zen Company you understand that The Zen Company is not responsible for delivery delays on the part of USPS.

 

International Deliveries:

Once Shipped, you will receive a tracking number via email to track your order. Please allow 4-8 weeks for your package to reach you. By placing an order with The Zen Company you understand that The Zen Company is not responsible for shipping delays or missing packages as after your package leaves the United States, we have no control over customs or the international delivery system

 

Missing packages:

Please verify your delivery address prior to checkout. We will ship your item to the address listed on your order. We are not responsible for orders delivered to the incorrect address or items lost in transit.

 

For security purposes, if you make an error in your address, you will need to cancel and reorder with the correct address. We will ship to the address attached to your order.