Shipping & Refund Policy

Shipping vs Processing

Processing time is the time it takes to process your order. Please allow 7-14 business days to process your order. 

Shipping is the date, 7-14 business days after your order is placed, in which your order is shipped. When upgrading to expedited shipping, this does not affect the processing time and only applies to the shipping class you have chosen at checkout.

Please double check your address prior to checkout as your order will be shipped to the address attached to your order. 

The Zen Company is not responsible for address errors and omissions. 

Once shipped, you will receive a tracking number for your order. The Zen Company is not liable for packages lost in transit. 

International Shipping: By placing an order with The Zen Company, purchaser agrees that The Zen Company is not responsible for delays or taxes/charges imposed by the receiving country. 

 

Refunds & Exchanges

We want all of our zenners to be happy with their orders. If you are not pleased with your order, we are happy to accept your return. Items must be returned within 14 days of delivery. Item must be received before a refund is issued. Purchaser understands that there are no refunds on shipping and purchaser is responsible for return shipping. It is advised for all return orders have tracking as The Zen Company will not be liable for returns lost in transit. 

Items must be returned in condition received. In the event, your item is damaged when received, send a photo of the item and packaging with your order number in the subject line to service@thezencompanyonline.com Damaged items will not be refunded unless the photo is received prior to return. 

Exceptions: custom orders and Zen Sprays are not refundable. 

A 15% restocking fee will be charged on returned orders over $150.